Shipping policy

Caratara ships finished jewelry and loose stones inside India. We do not currently ship outside India. The longer page is at /pages/shipping-and-returns.

Where we ship

We ship to addresses in the United States. We do not currently ship outside the United States. The address on the order has to be a place where an insured carrier will hand the parcel to a person, not leave it at a door.

When it leaves

A piece that is already finished ships within 4 business days after the order is accepted. Saturday, Sunday, and federal holidays are not business days.

A ring made or resized to order ships on the date we confirm in writing before you pay. If we miss that date by more than 7 days, you can cancel for a full refund.

You get a tracking number when the carrier scans the parcel. Most of the continental United States is 2 to 5 business days in transit after that. Alaska, Hawaii, and some ZIP codes take longer, and we will say so if the address cannot take a signature.

How it is sent

Jewelry ships insured for the amount you paid, in plain packaging, with a signature on delivery. We do not mark the box as jewelry. If nobody is there to sign, the carrier tries again. We do not authorize the carrier to leave the parcel with a neighbor or a building desk unless you tell us to in writing.

Risk passes to you when the parcel is signed for at the address you gave. If the tracking shows delivery and you did not receive it, write within 48 hours.