Questions
If yours is not here, use the contact page. Include the piece you mean.
ContactDo you sell lab-grown diamonds?
Yes. Natural diamonds too. Origin is in the first facts of the listing. Read lab-grown and natural if you want the longer version.
Is making extra?
No. The price in US dollars includes the stone, the metal, and the making. Sales tax is added at checkout where your state requires it.
Is the gold stamped?
18k pieces are stamped 18k. Platinum pieces are stamped 950. The fineness is named on the listing and on the piece.
Will there be a certificate?
If a laboratory graded the stone, the laboratory and the report number are on the listing, and the report ships with the piece. If there is no report, the listing says so. We do not write our own grade and call it a certificate.
How do I know my ring size?
The size chart uses standard US sizes. Measure at the end of the day. Wide bands need a half size up.
Can you resize it later?
A solitaire or plain band in 18k gold or platinum can usually be resized once within a year, up to about two sizes. Eternity bands usually cannot. The listing says when a design cannot be resized. A resized ring is then final sale.
Do you engrave?
On some bands, yes, if you ask before the order is made. Engraved pieces cannot be returned for change of mind.
How long is shipping?
Finished pieces leave within 4 business days. Transit inside the United States is usually 2 to 5 business days after that. Alaska, Hawaii, and some ZIP codes take longer. Made-to-order pieces leave on the date we confirm before you pay. Full rules are on shipping and returns.
Do you ship outside the United States?
Not at the moment.
What is the return window?
30 days from the delivery scan, if the piece is unworn. Write first. We send a prepaid insured return label. Do not use regular mail.
When does the refund arrive?
Within 7 business days after we receive the piece back and check it, to the original payment method.
Can I see it in person first?
There is no showroom appointment yet. If that changes, it will be on this page. Until then the decision is from the listing, and the 30-day return is the way to change your mind.
Can I buy a diamond without a setting?
Yes. Loose diamonds are their own category. If you want us to set it, ask before you pay, because the making and the metal then have to be added to the order in writing.
Which payment methods?
The methods shown at checkout. They are not switched on until the payment gateway is connected. This page will not pretend otherwise.