Shipping and returns

We ship to addresses in the United States. We do not currently ship outside the United States. The address on the order has to be a place where an insured carrier will hand the parcel to a person, not leave it at a door.

A piece that is already finished ships within 4 business days after the order is accepted. Saturday, Sunday, and federal holidays are not business days.

A ring made or resized to order ships on the date we confirm in writing before you pay. If we miss that date by more than 7 days, you can cancel for a full refund.

You get a tracking number when the carrier scans the parcel. Most of the continental United States is 2 to 5 business days in transit after that. Alaska, Hawaii, and some ZIP codes take longer, and we will say so if the address cannot take a signature.

Jewelry ships insured for the amount you paid, in plain packaging, with a signature on delivery. We do not mark the box as jewelry. If nobody is there to sign, the carrier tries again. We do not authorize the carrier to leave the parcel with a neighbor or a building desk unless you tell us to in writing.

Risk passes to you when the parcel is signed for at the address you gave. If the tracking shows delivery and you did not receive it, write within 48 hours.

You can return an unworn piece within 30 days of the delivery scan. Unworn means no new scratches, no resizing, no engraving, and the stone still in its setting. Stud earrings can be returned only if the backs have not been worn through the ear.

Write to support.caratara@gmail.com before you ship anything back. We send a prepaid insured return label. Do not drop a diamond in a regular mailbox.

Engraved pieces, resized pieces, and anything the listing marks as final sale cannot be returned for change of mind. They can be returned if they are not as described.

After the piece reaches us and we check it, the refund goes back to the original payment method within 7 business days. If the piece was damaged in wear, or a stone is missing, we will tell you what we can refund, if anything, before we close it.

If we sent the wrong piece, or the piece does not match the listing in carat, metal, or origin, we pay the return and refund in full, or replace it, whichever you prefer.