Refund policy

Unworn pieces can be returned within 30 days of the delivery scan. The longer page is at /pages/shipping-and-returns.

Returns

You can return an unworn piece within 30 days of the delivery scan. Unworn means no new scratches, no resizing, no engraving, and the stone still in its setting. Stud earrings can be returned only if the backs have not been worn through the ear.

Write to support.caratara@gmail.com before you ship anything back. We send a prepaid insured return label. Do not drop a diamond in a regular mailbox.

Engraved pieces, resized pieces, and anything the listing marks as final sale cannot be returned for change of mind. They can be returned if they are not as described.

Refunds

After the piece reaches us and we check it, the refund goes back to the original payment method within 7 business days. If the piece was damaged in wear, or a stone is missing, we will tell you what we can refund, if anything, before we close it.

If we sent the wrong piece, or the piece does not match the listing in carat, metal, or origin, we pay the return and refund in full, or replace it, whichever you prefer.